SHIPPING
UNïXE Jewelry | Logistics & Delivery Service
Every piece of jewelry carries sentiment and value. At UNïXE, we know "safe, reliable delivery" is key to meeting your expectations. That’s why we’ve tailored a logistics system for customers in Hong Kong and nearby areas—we carefully protect your order from packaging to delivery. Below are the details:
1. Unified Logistics:
SF Express (Hong Kong)——
Reliable & Guaranteed
Whether you order in-stock jewelry or custom-made pieces, all UNïXE orders are shipped via SF Express (Hong Kong)—no other courier options are available at this time.
We choose SF Express for its well-established local delivery network and extensive experience in transporting high-value goods, ensuring your jewelry arrives safely and securely.
2. Shipping Coverage & Timelines:
Hong Kong Local: Next-Day Delivery at Fastest
✓ Hong Kong (All Areas) — 1–2 business daysRemote areas (e.g., outlying islands) may take an extra 1 business day; public holidays are excluded.
✓ Macau — 2 business daysSubject to Macau customs clearance; final delivery time follows SF Express’s actual schedule.
✓ Overseas Destinations — 5–8 business days (including customs clearance)Only available for regions covered by SF Express. Please contact customer service for details first.
3. Jewelry Exclusive Protection:
Multi-layered Security, Worry-free Receipt
Given the fragile and high-value nature of jewelry, we’ve taken comprehensive protective measures:
Packaging:
Brand-customized & Enhanced ProtectionJewelry is first placed in a UNIXE shockproof jewelry box and reinforced with a rigid cardboard box. For inlaid or delicate pieces, extra pearl cotton padding is added to prevent damage during transit.
Tracking:
Real-time Shipment UpdatesOnce your order is shipped, the SF Express tracking number will be instantly synced to your order page and mobile SMS. Simply enter the number on the SF Express Hong Kong official website or via the SF Express app to check the shipment status and estimated delivery time.
Delivery: Secure Receipt Guaranteed
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Orders valued over HK$5,000 require the recipient’s original ID and SMS verification code for collection.
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All other orders must be signed for in person.We recommend inspecting the packaging for damage before opening to verify the condition of your jewelry.
4. Shipping Fee Policy:
Free Shipping for
All Hong Kong Orders,
No Hidden Costs
Hong Kong Customers:
Free Shipping on All OrdersAll orders shipped within Hong Kong
enjoy complimentary shipping—no minimum purchase required. Shipping fees are automatically waived at checkout, regardless of order value or quantity.
Macau & Overseas Customers:
Shipping Calculated by Actual CostFees are based on delivery destination and package weight, with the exact amount displayed on the order page before payment. For a pre-order shipping quote, please contact our customer service team with your delivery address.
After-Sales Shipping Fees: Covered by Us for Brand-Related Issues
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If returns/exchanges are needed due to product quality defects or shipping errors, UNïXE will cover all round-trip shipping costs.
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For returns/exchanges requested for personal reasons, customers are responsible for the return shipping fee within Hong Kong. You may arrange a SF Express door-to-door pickup service on your own.
5. Got questions?
Here’s how to reach us.
1. Shipment Tracking & Address Modification
Self-service: Check the tracking number on your order page or via the SF Express official website.Customer Support: Contact the online customer service at the bottom right of our official website, or call the SF Express hotline +852 2730 0273 (Mon–Fri, 10:00–18:00). Simply provide your order number for assistance.
2. Shipment Issues (Damage, Delay, etc.)
If you notice any problems upon receipt:Take photos of the packaging + the jewelry + the SF Express waybill within 24 hours and contact our customer service.
We will verify the issue within 1 business day and arrange after-sales support promptly.
At UNïXE, we always prioritize the experience of our Hong Kong customers. From logistics selection to service delivery, we strive to ensure you shop with confidence and receive your items with peace of mind—living up to every expectation you have for your jewelry.