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Shipping

Every piece of jewellery carries sentiment and value. At UNÏXE, safe and reliable delivery is essential to your experience. We have built a dedicated logistics system for customers in Hong Kong and nearby regions to protect your order from packaging to delivery.

 

Logistics Partner

 

All UNÏXE orders are shipped exclusively via SF Express (Hong Kong) for both in-stock and custom-made jewellery.

 

We use SF Express for its reliable local network and expertise in transporting high-value items, ensuring your jewellery arrives safely.

 

Shipping Areas & Timeframes

 

  • Hong Kong: 1–2 business days
    (Remote/outlying islands may take an extra business day; public holidays excluded)

  • Macau: 2 business days
    (Subject to customs clearance; actual delivery time depends on SF Express)

  • Overseas: 5–8 business days (including customs clearance)
    Only available for SF Express-supported regions. Please contact customer service for details.

 

Jewellery Protection

 

To protect fragile and high-value jewellery, we provide enhanced protection:

 

  • Packaging
    Each piece is placed in a UNÏXE shockproof jewellery box, then secured in a rigid outer box. Delicate or inlaid styles include extra pearl cotton padding.

  • Tracking
    Once shipped, your SF Express tracking number will be sent to your order page and via SMS. You can check real-time updates on the SF Express Hong Kong website or app.

  • Secure Delivery

    • Orders over HK$5,000 require original ID and SMS verification for collection.

    • All orders must be signed for in person.
      Please inspect packaging for damage before opening.

 

Shipping Fees

 

  • Hong Kong: FREE shipping on all orders (no minimum spend)

  • Macau & Overseas: Shipping cost calculated by destination and weight. Exact fees shown at checkout. For a pre-order quote, contact customer service.

 

Return & Exchange Shipping

 

  • Returns/exchanges due to quality issues or shipping errors: all shipping costs covered by UNÏXE

  • Returns/exchanges for personal reasons: return shipping fee to be paid by the customer

 

Support & Issues

 

  • Tracking & address changes: Check your order page or contact our online customer service.

  • Damaged, lost, or delayed orders: Notify us within 24 hours with photos of the package, jewellery, and waybill. We will respond within 1 business day.

 

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At UNÏXE, we prioritize your peace of mind so you can shop confidently and receive yourjewellery safely.

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